Terms of service
Last updated: November 3, 2026
Overview
This website is operated by NeverFlat ("we", "us", "our"). By visiting our site or purchasing from us, you agree to these Terms of Service. If you do not agree, please do not use our site.
Online store
You must be at least the age of majority in your place of residence to place an order. You agree not to use our products or site for any illegal or unauthorized purpose.
Products and pricing
We make every effort to display product colors, descriptions and specifications accurately. Prices are subject to change without notice. We reserve the right to limit quantities or refuse any order, for example in case of a pricing error or suspected fraud. If we cancel an order after payment, we will refund you in full.
Payment
Payments are processed securely by our payment providers. We do not store your full card details.
Shipping and returns
Shipping is governed by our Shipping Policy and returns by our Refund Policy, both available in the footer of this site.
Product use and safety
Please read and follow the instructions and safety warnings provided with each product. Products containing lithium-ion batteries must not be exposed to extreme heat, punctured or modified.
Warranty and liability
Nothing in these terms limits any rights you have under applicable consumer protection laws, including legal guarantees of conformity. To the extent permitted by law, we are not liable for indirect or consequential damages arising from the use of our products or site.
Intellectual property
All content on this site, including text, images, videos and logos, belongs to NeverFlat or its licensors and may not be reused without permission.
Privacy
Your use of our site is also governed by our Privacy Policy.
Changes
We may update these terms at any time. The version posted on this page is the one that applies.
Governing law
These terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable there, without depriving consumers of the protection of the mandatory laws of their country of residence.
Contact
Questions about these terms: support@neverflat.ca.