Shipping policy

Last updated: November 3, 2026

Processing time

Orders are processed within 1 to 3 business days (excluding weekends and holidays). You will receive a confirmation email once your order is placed, and a second email with your tracking number once it ships.

Delivery time

In Canada, delivery takes 7 to 18 business days after your order ships. For other countries, your estimated delivery time is shown at checkout before you pay. During peak periods such as Black Friday and the holidays, deliveries may take a little longer.

Shipping cost

Shipping is free with tracking on every order in Canada. For other countries, shipping costs, if any, are shown at checkout before you complete your purchase.

Tracking

Every order ships with tracking. You can follow your order using the link in your shipping confirmation email, or on our Track your order page.

Customs, duties and taxes

For international orders, import duties or taxes may apply depending on your country. Where applicable, these may be collected by the carrier on delivery.

Address errors

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible and we will do our best to update it before the order ships. We are not responsible for orders delivered to an incorrect address provided at checkout.

Lost or delayed packages

If your tracking has not updated for an unusually long time, or your package appears lost, contact us at support@neverflat.ca and we will help you right away.